Freaking doctors' offices

My problem with doctors isn't always the doctor - sometimes its the office. Mind you, I think that there are some terrific doctors out there with bad bedside manners, and vice versa, I think there are doctors with terrible or good office personnel and not so good personnel, and all of these permutations means that you are likely unsatisfied with your experience for one reason or another, and if you are happy, go play the lottery, 'cuz you are one lucky son of a gun.

Permutation1: BD BB BO
Permutation2: BD BB GO
Permutation3: BD GB BO
Permutation4: BD GB GO
Permutation5: GD BB BO
Permutation6: GD BB GO
Permutation7: GD GB BO
Permutation8: GD GB GO


We think we have permutation 7, type GDGBBO: good doc, good bedside manner, bad office. She gave us her business card with email address. Like this a lot and thank God. You'll see why in a sec.

Here is Steve's email and note the doctor's response afterward.
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Dr. XXXXX:

My wife and I received a phone call from the pediatrician's office concerning the results of Zachary's EEG. They had received the EEG results report and requested that we schedule a follow up consultation with your office. Unfortunately, so far, we have been unsuccessful in securing an appointment. (Zachary's pediatrician also unsuccessfully attempted to secure an appointment on our behalf.) Please advise us on a course of action in this regard. Additionally, the pediatrician's office stated that the results indicated an anomaly, but they provided no details. We would appreciate any explanation you could provide of the EEG results. We are aware that HIPAA laws likely prevent the dissemination of information through email. If FAX transmission is acceptable, please send to (XXX) XXX-XXXX.

Also, during our initial consultation, you mentioned an organization that trains service dogs. If you would, please provide its name and contact information.

Thank for for your time and attention in these matters.

Sincerely,

Steven Morphet

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Dr. X's response:

?? this is terrible!!! let me talk to my office and call you back. am very dismayed...